Problems with reception of jobs and Kudoz emails notifications Thread poster: Dunny Carrión
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I have not been receiving any email notification for jobs nor for Kudoz questions since middle December. At the beginning I was not worried because I thought that due to the holiday season nobody was interested on working for a while. But now I am getting worried as I could see that all the notifications for jobs and Kudoz questions shown at the Proz inbox were not sent to my email address. What can I do?
| | | | | I had the same problem some time ago... | Jan 3, 2010 |
As far as I know you have to submit a support request (http://www.proz.com/support). Best regards,
Teresa
| | | | Sheila Wilson 
Spain
Local time: 08:11
Member (2007)
English
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| Support request needed | Jan 3, 2010 |
Hello,
Once you've checked your settings for job notifications (esp. to check that you havn't turned them off by accident) and your email address, then you should raise a support request. Links to this are all over the site or look under "About" - "Support Center"
| | | | | Have you got a Yahoo account? | Jan 3, 2010 |
If that is the case, it seems Yahoo filters some ProZ mails as spam and you don't receive them. I have been having the same problem for 3-4 months. You could try and send ProZ an e-mail telling them about your problem. They told me to change my e-mail address in my profile till the problem is solved so that I could receive all the notifications.
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| Please submit a support request | Jan 3, 2010 |
Hello all,
As Sheila suggests, would you mind submitting a support request, Dunny? Make sure you include at least one URL of a job and of a KudoZ question for which you were not notified. This will help support staff members look into this further.
Many thanks in advance.
Regards,
Lucia
| | | | Dunny Carrión
Chile
Local time: 03:11
English to Spanish
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TOPIC STARTER | Thanks for your suggestions | Jan 4, 2010 |
I have checked three times my settings and confirmed that all is ok. My account is not a Yahoo so that ít´s not the cause of the failure. I will temporarily change my email address to receive new notifications. Thanks to all for your kind support.
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Hi Dunny
I have the same problem. The last notifications I got were sent on December 22.
I checked my settings, I verified with the "mail monitor" that is in the Support Page.
Finally I sent a Support Request. No reply until I had the great idea of checking "My Support Requests" and there it was. The support reply had been sent to the same address I was complainig about (!).
So I did what they suggested me to do, which I could also have imagined mysel... See more Hi Dunny
I have the same problem. The last notifications I got were sent on December 22.
I checked my settings, I verified with the "mail monitor" that is in the Support Page.
Finally I sent a Support Request. No reply until I had the great idea of checking "My Support Requests" and there it was. The support reply had been sent to the same address I was complainig about (!).
So I did what they suggested me to do, which I could also have imagined myself... I changed the address, but this is a problem when you have a specific address for the notifications and all the filters are configured for it.
If your SP is VTR, we might be able to do something directly with it.
Claudia ▲ Collapse
| | | | Dunny Carrión
Chile
Local time: 03:11
English to Spanish
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TOPIC STARTER
Claudia for your comments. Now I´m receiving notifications in my new email.
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