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Trados does not get any Internet connexion
Thread poster: Geneviève Granger
Geneviève Granger
Geneviève Granger  Identity Verified
Germany
Local time: 19:04
Member (2006)
Jerman menyang Prancis
+ ...
Jan 17, 2023

Hello,

I use Trados Starter under Windows 7.
From a certain point in time, Trados stopped being able to connect with the internet, while my internet connexion else works perfectly. This is a problem, since I am not able to work on online projects with the 2011 version on clients' servers any more and I am not able to activate the key for the 2022 version.

Connexion with Groupshare:
groupshare

Licence activation:
LicenceServer

Does somebody has a hint for me?

Many thanks in advance,
Geneviève
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 21:04
Inggris menyang Rusia
Why can't you activate Trados 2022? Jan 17, 2023

Geneviève Granger wrote:
I am not able to activate the key for the 2022 version.
Why can't you activate it?
Anyway, try this: https://gateway.sdl.com/apex/communityknowledge?articleName=000015928&_ga=2.108156290.1255597191.1673992180-759475024.1672631182&_gl=1*3lwqob*_ga*NzU5NDc1MDI0LjE2NzI2MzExODI.*_ga_J0Z9C6G83T*MTY3Mzk5MjE4MC4yNC4wLjE2NzM5OTIxODAuMC4wLjA.

Geneviève Granger
 
Renée van Bijsterveld
Renée van Bijsterveld  Identity Verified
Netherlands
Local time: 19:04
Member (2007)
Inggris menyang Walanda
+ ...
Windows 7? Jan 18, 2023

Could Windows 7 be an issue?

Please check https://gateway.sdl.com/communityknowledge?articleName=000001184

" * Limited Windows 7 support Microsoft has recently stopped support for Windows 7. As a result, we are no longer testing Trados Studio on Windows 7. Trados Studio continues to work on Windows 7 so you can still install and use it with thi... See more
Could Windows 7 be an issue?

Please check https://gateway.sdl.com/communityknowledge?articleName=000001184

" * Limited Windows 7 support Microsoft has recently stopped support for Windows 7. As a result, we are no longer testing Trados Studio on Windows 7. Trados Studio continues to work on Windows 7 so you can still install and use it with this Windows version. However, to work with GroupShare and Language Cloud projects on Windows 7, make sure to first enable TLS 1.2 as default secure protocol . Language Cloud and GroupShare 2017 SR1 and later only accept TLS 1.2 connections. This is to ensure the highest data security when sharing projects on SDL servers." ▲ Collapse
 
Geneviève Granger
Geneviève Granger  Identity Verified
Germany
Local time: 19:04
Member (2006)
Jerman menyang Prancis
+ ...
TOPIC STARTER
Thank you, Stepan!!!! Jan 19, 2023

This solved all my problems!

Have a nice and productive day, everybody.
Geneviève

[Edited at 2023-01-19 10:17 GMT]

Stepan Konev
 


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Trados does not get any Internet connexion







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